Return and Shipping Policy

Return Policy

At Wittmer's Catering Co, we want all of our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a straightforward return policy to ensure that you can return the item(s) and receive a refund or exchange.

Please note that our return policy applies only to items that are purchased directly from Wittmer's Catering Co. If you have purchased an item from one of our authorized retailers, please contact the retailer directly for their return policy.

Return Policy:

• Items must be returned within 30 days of the original purchase date.
• Items must be in their original packaging and in new, unused condition.
• You must include a copy of your original receipt with the returned item(s).
• Shipping and handling charges are non-refundable.
• Refunds will be issued to the original form of payment.
• If you received free shipping on your original order and you return the entire order, the cost of shipping will be deducted from your refund.
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Exchanges:

• We offer exchanges for items of equal or lesser value.
• You must include a copy of your original receipt with the returned item(s).
• If there is a difference in price between the returned item and the exchanged item, we will refund the difference or charge the difference to your original form of payment.

If you need to return or exchange an item, please contact our customer service team at +812-486-6584 to initiate the process. We will provide you with a return authorization number and instructions for returning the item(s).

We reserve the right to refuse any returns that do not meet our return policy requirements.

Shipping Policy

Thank you for visiting and shopping at Wittmer's Catering Co. 

Shipment processing time

All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment to P.O. boxes or APO/FPO addresses

https://www.wittmerscateringco.com/ ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

https://www.wittmerscateringco.com/ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility.

Damages

https://www.wittmerscateringco.com/ is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

We currently do not ship outside the continental US.

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the UPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Wittmer's Catering Co will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

Call +812-486-6584

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.